PRIVACY POLICY
Last updated: 5th of October 2026
PLEIADX takes the privacy and protection of personal data seriously.
This Privacy Policy explains what information we may collect, why we use it, and what rights you may have.
Contact email: hairbypleiadx@gmail.com
Data We May Collect
When you use our website or services, we may collect information including your first and last name, email address, contact details, information relating to your orders and bookings, records of your communications with us, information required for payment purposes, and any information you voluntarily choose to provide.
As part of certain HairbyPLEIADX experiences, you may also be asked to provide photographs or videos of your hair, as well as information that allows us to personalise your experience.
We may also collect certain technical information relating to your use of the website, including your IP address, device or browser type, and information collected through cookies or similar technologies, depending on your applicable consent preferences.
Why Do We Use Your Data?
We may process your data to manage your purchases and bookings, provide and personalise the services you request, process payments and refunds, respond to your questions or complaints, ensure the operation and security of the website, and improve our services.
Where required by law, certain uses of your data — including certain marketing communications or cookies — are subject to your consent.
Photos and Videos
Photos and videos submitted as part of a PLEIADX experience are used to provide or personalise the requested service, understand your hair, or handle a support request.
They are not published for promotional purposes or on our social media channels solely because you submitted them as part of the service.
If we wish to use your image or testimonial for communication or promotional purposes, we may ask you to provide separate, specific authorisation.
Payment Data
Payments may be processed by third-party payment service providers.
PLEIADX may not have access to your complete banking or payment card details where these are processed directly by the relevant payment provider.
Sharing Your Data
We do not sell your personal data.
Certain data may be shared with service providers necessary for the operation of our services, such as providers of payment, booking, hosting, email, or video conferencing services.
These providers only have access to the data necessary to perform their services, in accordance with applicable data protection requirements.
We may also disclose certain information where required to do so by law.
Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected, as well as for any additional periods required or permitted by applicable law.
Exact retention periods may vary depending on the nature of the data, including account, booking and billing information, communications, photographs, and videos.
Security
We implement reasonable measures designed to protect personal data against loss, unauthorised access, disclosure, alteration, or misuse.
As no information system can guarantee absolute security, we adapt our measures according to the nature of the data and the risks identified.
Your Rights
Depending on the applicable law and your circumstances, you may have the right to access your personal data, request its correction or deletion, restrict its processing, object to certain types of processing, request data portability, and withdraw your consent where processing is based on consent.
To exercise your rights, you can contact us at:
We may ask you to provide certain information to verify your identity before responding to your request.
You may also have the right to lodge a complaint with the relevant data protection authority.
Cookies
The website may use cookies and similar technologies that are necessary for its operation, as well as — with your consent where required — analytics, personalisation, or marketing tools.
Detailed information about the cookies used, their purposes, their duration, and how you can withdraw your consent should be provided in a separate Cookie Policy or through the website’s cookie management tool.
International Data Transfers
Some of our service providers may process data in countries other than the country in which you reside.
Where required by law, we implement or rely on appropriate safeguards designed to govern and protect such transfers.
Changes to This Policy
This Privacy Policy may be updated to reflect changes to our services, service providers, or legal obligations.
The date of the most recent update is shown at the top of this page.
Contact
If you have any questions about your personal data or this Privacy Policy, please contact:
PLEIADX
Email: hairbypleiadx@gmail.com