TERMS OF USE AND SALE
Last updated: 5th of October 2026
By using the website or making a purchase or booking, you agree to these Terms.
Services Offered
PLEIADX offer experiences, content, and services relating in particular to understanding hair, hair techniques, and the relationship between hair, image, and identity.
The essential characteristics, content, price and, where applicable, duration, date, and format of each service are presented before purchase.
Orders and Bookings
Customers must provide accurate and complete information when making a purchase or booking.
An order or booking is considered confirmed once payment has been successfully processed and a confirmation has been received.
The customer is responsible for checking the information contained in the confirmation.
Prices and Payment
The applicable prices are those displayed at the time the order is placed.
Any applicable taxes and additional fees will be displayed before final confirmation of payment.
Payment is made using the payment methods available on the website or booking platform.
Cancellations and Refunds
The terms applicable to cancellations, rescheduling, and refunds are set out in our Refund & Cancellation Policy, available on the website.
This policy forms an integral part of these Terms.
Access to PLEIADX experiences and products
Access to PLEIADX experiences and products is intended solely for the customer who made the purchase.
Any login credentials, links, codes, or other means of access provided are personal and may not be shared, sold, or made available to a third party without authorisation.
Permitted Use
PLEIADX services and content are intended for personal use unless otherwise authorised in writing.
Users agree not to use the website for fraudulent or unlawful purposes, interfere with its operation, attempt to gain unauthorised access to its systems, circumvent security measures, or enable third parties to gain unauthorised access to paid content.
In the event of fraudulent or clearly abusive use, access to the relevant service may be suspended or terminated to the extent permitted by applicable law.
Intellectual Property
PLEIADX content, including but not limited to texts, methods, concepts, videos, photographs, graphics, logos, trademarks, educational materials, and digital content, is protected by applicable intellectual property laws.
The purchase of a service grants the customer a personal right to access and use it. It does not transfer any intellectual property rights.
Unless prior written authorisation has been obtained, the reproduction, recording, distribution, publication, sharing, sale, modification, or commercial exploitation of any content is prohibited.
Photos and Videos Submitted by Users
Certain experiences may require or allow customers to submit photographs or videos of their hair.
These materials may be used to provide the requested service, personalise the experience, respond to a support request, or understand a reported issue.
Sending us a photograph or video does not give us permission to publish it or use it for advertising purposes.
Any use for communication or promotional purposes will, where necessary, be subject to separate authorisation.
Nature of the Guidance Provided
PLEIADX experiences and content are intended to provide information, guidance, and techniques relating to hair.
Results may vary depending on factors including hair type, products used, environment, personal habits, and how the recommended techniques are applied.
The content provided does not constitute medical or dermatological diagnosis or advice and is not a substitute for advice from a qualified healthcare professional where such advice is required.
Availability
We make reasonable efforts to keep our digital services accessible and operational.
Interruptions may nevertheless occur due to maintenance, updates, technical incidents, or circumstances beyond our control.
Where an issue directly affects a paid service, we will apply the remedies set out in our Refund & Cancellation Policy and those required by applicable law.
Third-Party Services
The website may use third-party services for bookings, payments, video conferencing, hosting, email, or other functionality.
These providers may apply their own terms and privacy policies.
Limitation of Liability
To the extent permitted by applicable law, PLEIADX shall not be liable for damage resulting from misuse of the content or failure to follow the instructions provided.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms, including to reflect changes to our services or applicable law.
The date of the most recent update is shown at the top of this page.
Governing Law
These Terms are governed by the laws of France, without depriving consumers of any mandatory protections available to them under applicable law.
Contact
If you have any questions about these Terms, please contact: