REFUND & CANCELLATION POLICY
Last updated: 5 October 2026
This policy sets out the cancellation, rescheduling, and refund terms applicable to PLEIADX Experiences (Over a coffee, matcha or whatever, Don’t live without your hair, One two steps) and HairbyPLEIADX.
These terms apply without prejudice to any mandatory rights consumers may have under applicable law.
PLEIADX Experiences
Booking
All bookings are confirmed once payment has been successfully processed and a booking confirmation has been received.
The price of each experience includes a €15 administration fee, which covers, among other things, administrative handling and preparation of the booking.
Cancellation more than 14 days before the experience
For cancellations made more than 30 days before the scheduled date of the experience, the amount paid will be refunded, less the €15 administration fee.
Cancellation between 14 days and 48 hours before the experience
For cancellations made between 30 days and 48 hours before the experience, the refund will be issued after deducting:
15% of the price of the experience + the €15 administration fee.
Cancellation less than 48 hours before the experience
Cancellations made less than 48 hours before the scheduled start time of the experience are non-refundable.
In the event of a no-show, no refund will be issued, subject to any applicable statutory rights.
Rescheduling an experience
A booking may be rescheduled up to 48 hours before the appointment, subject to availability.
Requests to reschedule made less than 48 hours before the experience may be declined.
Cancellation or technical issue on PLEIADX’s side
If PLEIADX is unable to provide an experience due to a technical issue or another problem attributable to PLEIADX, a new date will be offered at no additional cost.
If the experience cannot be rescheduled or provided under reasonable conditions, the customer may receive a refund for the service that was not provided.
No administration or cancellation fee will be deducted when a service is permanently cancelled by PLEIADX.
Technical issue on the customer’s side
For remote experiences, the customer is responsible for having a suitable Internet connection and appropriate equipment.
If you experience any difficulties, please contact us immediately so that we can try to find a solution.
An issue arising solely from the customer’s Internet connection, equipment, or digital environment does not automatically entitle the customer to a refund.
HairbyPLEIADX
Refund guarantee
HairbyPLEIADX offers a 15-calendar-day money-back guarantee from the date of purchase of the +33 Experience.
To submit a request, please contact:
Whenever possible, please use the email address associated with your purchase and provide the information needed to identify your order.
Refund form
Once we receive your request, we will send you a refund form.
We may invite you to explain the reason for your request and share your feedback on the experience to help us improve HairbyPLEIADX.
Depending on the nature of the issue, we may also request photos, videos, or screenshots to help us better understand the situation.
Where a customer is exercising a statutory right of withdrawal or refund, such information cannot be required where applicable law does not allow the exercise of that right to be conditional upon providing a reason or evidence.
After 15 days
Once the 15-calendar-day commercial guarantee period has expired, the purchase is non-refundable in the event of a simple change of mind, subject to any applicable statutory rights.
Bugs or access issues
If you experience a technical issue attributable to us, our priority will be to restore your access or resolve the issue.
If we are unable to provide the service purchased, an appropriate solution will be offered in accordance with the customer’s rights, which may include a full or partial refund.
Refund processing times
Where a refund is approved or legally required, it will, where possible, be issued to the payment method used for the original purchase.
Refunds are processed within the time limits required by applicable law.
For refunds granted under our commercial money-back guarantee, we aim to initiate the refund within a maximum of 14 days after the request has been approved.
Additional processing time may be required by your bank before the refunded amount appears in your account.
Right of withdrawal
This commercial policy does not limit any statutory right of withdrawal available to consumers.
Where French law applies, specific rules may apply in particular to services and digital content where performance or access begins immediately after purchase.